Seasonal Cruise Terminal Guest Services Agent

SMS International Shore Operations

Seattle (WA)

On-site

USD 34,000 - 44,000

Part time

7 days ago
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Benefits offered by this job

Part Time
Seasonal position

Job summary

SMS International Shore Operations US, Inc. seeks a part-time, seasonal guest services agent for Seattle cruise port operations. You will meet and assist guests, manage bag flow, and guide passengers through terminal areas and check-in processes.

Role requires strong English communication, customer service experience, and weekend availability to support embarkation and disembarkation for cruise guests. Seasonal cruise season runs mid April to early October.

Qualifications

  • Minimum of one-year experience in a customer service/logistics environment.
  • Strong English communication skills.
  • Ability to work weekends; flexible scheduling.
  • Willingness to assist guests through terminal processes.

Responsibilities

  • Meet and greet guests and assist with embarkation/debarkation.
  • Monitor luggage flow and CBP areas.
  • Direct guests through terminal areas and check-in.
  • Answer questions and provide boarding information.
  • Escort wheelchair guests during embarkation/debarkation.
  • Gather data for embarkation processes and report findings.
  • Verify travel documents at check-in and process registrations.
  • Provide stateroom keys and boarding information.
  • Prepare terminal and check-in areas daily.
  • Perform other duties as assigned.

Skills

Customer service
Logistics
English communication
Multi-tasking
Time management

Education

High school diploma

Tools

Registration system

Job description

SMS International Shore Operations US, Inc. seeks a part-time, seasonal guest services agent for Seattle cruise port operations. You will meet and assist guests, manage bag flow, and guide passengers through terminal areas and check-in processes.

Role requires strong English communication, customer service experience, and weekend availability to support embarkation and disembarkation for cruise guests. Seasonal cruise season runs mid April to early October.

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