Seasonal Cruise Terminal Guest Services Agent
SMS International Shore Operations
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Benefits offered by this job
Job summary
SMS International Shore Operations US, Inc. seeks a part-time, seasonal guest services agent for Seattle cruise port operations. You will meet and assist guests, manage bag flow, and guide passengers through terminal areas and check-in processes.
Role requires strong English communication, customer service experience, and weekend availability to support embarkation and disembarkation for cruise guests. Seasonal cruise season runs mid April to early October.
Qualifications
- Minimum of one-year experience in a customer service/logistics environment.
- Strong English communication skills.
- Ability to work weekends; flexible scheduling.
- Willingness to assist guests through terminal processes.
Responsibilities
- Meet and greet guests and assist with embarkation/debarkation.
- Monitor luggage flow and CBP areas.
- Direct guests through terminal areas and check-in.
- Answer questions and provide boarding information.
- Escort wheelchair guests during embarkation/debarkation.
- Gather data for embarkation processes and report findings.
- Verify travel documents at check-in and process registrations.
- Provide stateroom keys and boarding information.
- Prepare terminal and check-in areas daily.
- Perform other duties as assigned.
Skills
Education
Tools
Job description
SMS International Shore Operations US, Inc. seeks a part-time, seasonal guest services agent for Seattle cruise port operations. You will meet and assist guests, manage bag flow, and guide passengers through terminal areas and check-in processes.
Role requires strong English communication, customer service experience, and weekend availability to support embarkation and disembarkation for cruise guests. Seasonal cruise season runs mid April to early October.
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