Port Operations Guest Services Agent (Part-Time)

Princess Cruises and Holland America Line; Anchorage (AK); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Travel opportunities

Employee activities

Referral program

Professional growth

Seasonal employment

Job summary

Princess Cruises and Holland America Line is seeking an Agent, Guest Services - Port Operations (Part-Time) in Anchorage to welcome guests, answer questions, and help coordinate excursions. The role supports the Port Operations department and requires strong customer service and teamwork.

The position involves handling guest inquiries, coordinating reservations, assisting with luggage, and collaborating with multiple departments to ensure a smooth guest experience.

Qualifications

• 1 year of customer service experience preferred.
• Proficiency with computer applications; knowledge of reservation systems preferred.
• Must pass a pre-employment background check.
• Must be 18 years of age or older to reside in company housing.
• Eligible to work in the United States; sponsorship not offered.

Responsibilities

• Provide customer service to guests and resolve inquiries and complaints.
• Coordinate guest amenity requests, reservations, and special requests.
• Assist with luggage handling and delayed luggage queries.
• Communicate with guests, employees, management, and vendors across departments.

Skills

Customer service

Communication

Teamwork

Problem solving

Adaptability

Tools

Reservation systems

Job description

Princess Cruises and Holland America Line is seeking an Agent, Guest Services - Port Operations (Part-Time) in Anchorage to welcome guests, answer questions, and help coordinate excursions. The role supports the Port Operations department and requires strong customer service and teamwork.

The position involves handling guest inquiries, coordinating reservations, assisting with luggage, and collaborating with multiple departments to ensure a smooth guest experience.