Guest Port Services agent

Apscareerportal; New Orleans (LA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Job summary

Concord Shore Services in New Orleans, LA is seeking a Guest Port Services Agent to welcome cruise guests at the terminal and help make boarding day and return day smooth, friendly, and stress-free. You will greet guests, check documents, check in on our computer system, and guide guests through security, customs, and luggage areas.

The role is part-time year-round with flexible schedules. This position offers a friendly team environment and the chance to share Gulf Coast hospitality with

Qualifications

• Friendly, professional, team-first attitude.
• Comfortable on a computer with good typing skills.
• Detail-oriented with clear English communication.
• Able to stand for a full shift.
• Calm and steady in a fast-paced setting.
• Flexible availability, including weekends and holidays.
• TWIC card required.

Responsibilities

• Greet guests and answer their questions.
• Check cruise documents and photo ID.
• Check guests in on our computer system.
• Direct guests through check-in, security, customs, and luggage areas.
• Help guests find luggage and complete lost luggage forms.
• Welcome VIP guests and sign in visitors.
• Set up and tidy your work area each day.
• Key Functions could be directional, wheelchair assist, checking in guests, meeting and greeting guests.

Skills

Customer service experience

Computer literacy

English communication

Stand for long shifts

Team player

Flexibility

TWIC card

Tools

TWIC card

Job description

Benefits:

• Employee discounts
• Opportunity for advancement
• Training & development

Guest Port Services Agent

Concord Shore Services | New Orleans, LA and Mobile, AL

Part-time | Year-round |

About the role

Be the first smile cruise guests see. Our Guest Port Services Agents welcome guests at the cruise terminal and help make boarding day and return day smooth, friendly, and stress-free.

What you'll do

• Greet guests warmly and answer their questions
• Check cruise documents and photo ID
• Check guests in on our computer system
• Direct guests through check-in, security, customs, and luggage areas
• Help guests find luggage and complete lost luggage forms
• Welcome VIP guests and sign in visitors
• Set up and tidy your work area each day
• Possible key Functions could be directional, wheel Chair assist, checking in guests, meeting and greeting guests.

What we're looking for

• A friendly, professional, team-first attitude
• Customer service experience is a plus, but not required
• Comfortable on a computer, with good typing skills
• Detail-oriented, with clear English communication skills
• Able to stand for a full shift
• Calm and steady in a fast-paced setting
• Flexible availability, including weekends and holidays, based on ship schedules
• TWIC card required

Why join us

Flexible part-time schedules, a welcoming team, and the chance to share true Gulf Coast hospitality with guests from around the world.