Part-Time Center Operations Specialist

KidStrong; New York (NY); On-site; USD 28,000 - 40,000; Part time

Job summary

KidStrong SoHo is seeking a highly organized, dependable Operations Assistant to help keep the center running at a consistently high level. This execution-focused role works with the General Manager and leadership team to complete operational details accurately, consistently, and on time.

The Operations Assistant will support membership and scheduling systems, family service, center readiness, reporting, inventory, facilities, events, and other day-to-day operational needs.

Qualifications

• Experience in customer service in health/fitness, retail, or hospitality.
• Proficiency with Google Workspace and Microsoft Office.
• Familiarity with Podium, HubSpot, or similar business systems.
• Excellent verbal and written communication.
• Strong work ethic, integrity, and attention to detail.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Handle membership and scheduling tasks and KPI reporting.
• Maintain accurate membership and scheduling data.
• Respond to family questions and escalate unresolved issues.
• Build relationships with KidStrong families to support retention.
• Support trials, enrollments, onboarding, and follow-up.
• Maintain operational trackers, dashboards, and reports.
• Ensure center is clean, organized, stocked, and ready.
• Manage center inventory and anticipate supply needs.
• Coordinate facility maintenance and vendor repairs.
• Assist with Open Houses, camps, events, and initiatives.
• Attend meetings and support brand consistency.

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Tools

Google Workspace

Microsoft Office

Podium

HubSpot

Google Sheets/Docs/Slides

Job description

KidStrong SoHo is seeking a highly organized, dependable Operations Assistant to help keep the center running at a consistently high level. This execution-focused role works with the General Manager and leadership team to complete operational details accurately, consistently, and on time.

The Operations Assistant will support membership and scheduling systems, family service, center readiness, reporting, inventory, facilities, events, and other day-to-day operational needs.