Operations Assistant - Center Ops & Member Experience

KidStrong Soho; New York (NY); On-site; USD 39,000 - 44,000; Part time

Job summary

KidStrong SoHo is seeking an organized Operations Assistant to help keep the New York center running smoothly. You will support membership and scheduling, family service, center readiness, reporting, inventory, facilities, events, and other day-to-day operational needs, in close collaboration with the General Manager.

This part-time, hourly role demands reliability, attention to detail, and a proactive, solution-oriented approach to ensure a premier KidStrong family experience.

Qualifications

• Prior customer service experience in health and fitness, retail, hospitality, or youth programming.
• Proficiency with Google Workspace and Microsoft Office.
• Familiarity with Podium, HubSpot, and Google Sheets/Docs/Slides is helpful.
• Excellent verbal and written communication skills.
• Strong work ethic, integrity, and attention to detail.

Responsibilities

• Manage membership and scheduling information to support a seamless family experience.
• Maintain center documentation, dashboards, and daily KPI reporting.
• Support inventory, facilities, events, and center readiness.
• Respond to family questions and escalate concerns as needed.
• Attend team meetings and support brand consistency.

Skills

Customer service orientation

Organizational skills

Communication skills

Time management

Problem-solving

Teamwork

Adaptability

Tools

Google Workspace

Microsoft Office

HubSpot

Podium

Google Sheets/Docs/Slides

Job description

KidStrong SoHo is seeking an organized Operations Assistant to help keep the New York center running smoothly. You will support membership and scheduling, family service, center readiness, reporting, inventory, facilities, events, and other day-to-day operational needs, in close collaboration with the General Manager.

This part-time, hourly role demands reliability, attention to detail, and a proactive, solution-oriented approach to ensure a premier KidStrong family experience.