Part-Time Biometrics Front Desk Associate

HeiTech Services, Inc.; Revere, Northern (MA, KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

HeiTech Services, Inc. is seeking a PART TIME - Customer Service Representative (Biometrics Fingerprinting Technician) to support the USCIS Application Support Center. You will collect biometric information and provide courteous service in a government environment.

No prior fingerprinting experience required—paid training is provided. Candidates must be US citizens and able to obtain a government clearance, stand for shifts, and work up to 20 hours per week, Monday through Friday.

Qualifications

• Must be able to obtain and maintain a government-issued suitability clearance.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration.
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints.
• Ability to work in a high-paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training and certification within 60 days.
• Demonstrated experience in customer service (minimum education section).

Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Skills

English language

Customer service

Biometrics training

People skills

Typing

Education

High School Diploma or equivalent

Customer service experience

Job description

HeiTech Services, Inc. is seeking a PART TIME - Customer Service Representative (Biometrics Fingerprinting Technician) to support the USCIS Application Support Center. You will collect biometric information and provide courteous service in a government environment.

No prior fingerprinting experience required—paid training is provided. Candidates must be US citizens and able to obtain a government clearance, stand for shifts, and work up to 20 hours per week, Monday through Friday.