Part-Time Biometrics & Customer Service Specialist

HeiTech Services, Inc.; Portland (ME); On-site; USD 16,531 - 24,796; Part time

Job summary

HeiTech Services, Inc. seeks a Part Time - Customer Service Representative (Biometrics Fingerprinting Technician) to assist USCIS ASC applicants with biometric data collection in a professional government setting.

No prior fingerprinting experience is required—paid training will be provided, with opportunities for cross-industry experience in customer service, administrative support, and related fields. Availability includes weekdays, with potential for up to 30 hours per week.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Must be able to obtain and maintain a government-issued suitability clearance.
• Successful completion of biometrics training within 60 days.

Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants.
• Verify applicants and visitors comply with ASC processes and procedures.
• Provide front-line customer service as HeiTech Services representatives and USCIS ASC staff.
• Treat applicants with respect as customers of the USCIS ASC.

Skills

Customer service

English proficiency

Government clearance eligibility

Biometrics training within 60 days

Typing & basic computer skills

Stand for shifts

Education

High School Diploma or equivalent

Experience in customer service

Job description

HeiTech Services, Inc. seeks a Part Time - Customer Service Representative (Biometrics Fingerprinting Technician) to assist USCIS ASC applicants with biometric data collection in a professional government setting.

No prior fingerprinting experience is required—paid training will be provided, with opportunities for cross-industry experience in customer service, administrative support, and related fields. Availability includes weekdays, with potential for up to 30 hours per week.