Part-Time Biometrics Fingerprinting Technician

HeiTech Services, Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 18,000 - 28,000; Part time

Job summary

HeiTech Services, in Charlotte, NC, is seeking a PART-TIME Customer Service Representative (Biometrics Fingerprinting Technician) to assist USCIS applicants with biometrics collection in a government setting.

No prior fingerprinting experience is required; paid training is provided. The role requires availability Mon-Fri during morning to mid-afternoon hours and is up to 30 hours per week.

Qualifications

• Minimum High School diploma or equivalent.
• Demonstrated experience in customer service.
• Ability to obtain and maintain a government-issued suitability clearance.
• English speaking and writing proficiency.
• Basic computer skills and typing.
• Successful completion of biometrics training within 60 days.

Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Skills

Customer service

English proficiency

Basic computer skills

Biometrics training

Suitability clearance

Public interaction

Education

High School Diploma or equivalent

Tools

Typing

Job description

HeiTech Services, in Charlotte, NC, is seeking a PART-TIME Customer Service Representative (Biometrics Fingerprinting Technician) to assist USCIS applicants with biometrics collection in a government setting.

No prior fingerprinting experience is required; paid training is provided. The role requires availability Mon-Fri during morning to mid-afternoon hours and is up to 30 hours per week.