Part-Time Bilingual Call Center Agent (McAllen)

AnswerOne; McAllen (TX); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Paid training

Job summary

AnswerOne in McAllen, TX is seeking a Part-Time Bilingual Call Center Agent to deliver top‑tier service on a 100% inbound, in‑office basis. Paid training starts day one and assists callers from healthcare, residential, and corporate sectors.

Responsibilities include handling calls, documenting details, transferring as needed, and meeting quality metrics. Fluency in English and Spanish is required, with reliable weekend availability for a 24/7 operation.

Qualifications

• Fluent in English and Spanish to provide seamless translation and interpretation when needed.
• Excellent phone etiquette with a warm, professional demeanor.
• Strong written and spoken English with solid grammar and spelling.
• Basic computer literacy and ability to type 35+ words per minute.

Responsibilities

• Handle incoming calls with a warm, helpful tone.
• Document caller details and relay urgent messages accurately.
• Transfer calls to the appropriate internal teams as needed.
• Maintain performance and quality metrics consistently.

Skills

Bilingual English/Spanish

Phone etiquette

Typing 35 WPM

Reliability

Weekend shifts

Job description

Part-Time Bilingual Call Center Agent

Company: AnswerOne

Location: McAllen, TX (In-Office)

AnswerOne is seeking dependable and empathetic Call Center Agents to join our growing team! In this role, you will deliver courteous, polished, and top-tier service to callers across various industries, including healthcare practices, residential communities, and corporate clients. This is a 100% inbound position, so no sales, telemarketing, or cold calls. We provide comprehensive, fully paid training from day one to ensure you have all the tools to succeed.

Day-to-Day:

• Field incoming calls efficiently while maintaining a warm, positive, and supportive tone.
• Accurately document caller details, relay urgent messages, and transfer calls appropriately.
• Navigate our internal call software to address caller inquiry needs swiftly.
• Maintain consistency in meeting key performance and quality metrics.

Qualifications:

• Fluent in English and Spanish as we assist a diverse clientele by taking calls in both languages, providing seamless translation and interpretation whenever necessary.
• Excellent phone etiquette with a warm, professional manner.
• Strong command of English, both spoken and written (including accurate spelling and grammar).
• Basic computer literacy with the ability to type 35+ WPM.
• High reliability, strong work ethic, and punctual attendance.
• Flexibility to work one weekend day per week (Saturday or Sunday) and assigned holidays (we are a 24/7/365 operation).

Pay: The base pay for this position is $16/hour, with an opportunity to earn a premium rate of $18.50/hour through flawless attendance. To qualify for the $18.50/hour rate, team members must demonstrate consistent punctuality at shift start, timely return from all breaks, and complete adherence to scheduled shift hours.

AnswerOne is an Equal Opportunity Employer. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.