Full-Time Bilingual Call Center Representative (McAllen)

AnswerOne; McAllen (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

ESOP

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Paid time off

Job summary

AnswerOne in McAllen, TX is hiring a Full-Time Bilingual Call Center Representative to handle high-volume calls in an in-office setting. The role requires English and Spanish fluency, strong communication, and reliable attendance.

Training starts day one and there is opportunity to earn a premium rate with flawless attendance. Responsibilities include greeting callers, verifying information, routing to clients, and entering data accurately.

Qualifications

• Fluent in English and Spanish; bilingual in spoken and written communication.
• Polished phone presentation and professional demeanor.
• Excellent verbal and written English communication.
• Basic Windows computer literacy.
• Minimum typing speed of 35 WPM.
• Strong work ethic, reliable attendance, quality service.
• Flexibility to work one weekend day per week and assigned holidays.

Responsibilities

• Provide warm, professional, empathetic assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to the appropriate clients.
• Enter caller details into our software quickly and with strong attention to detail.
• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Skills

Bilingual English-Spanish

Clear communication

Typing 35 WPM

Windows basics

Attention to detail

Weekend flexibility

Job description

Full-Time Bilingual Call Center Representative
Company: AnswerOne l Location: McAllen, TX
(In-Office)
Schedule: 40 hours/week (10-hr shifts), requires working one weekend day and holidays

At AnswerOne, we pride ourselves on building a supportive, collaborative, and people-first workplace. We provide exceptional call-handling and customer support services to a diverse portfolio of clients, ranging from medical practices and property managers to professional agencies.

If you're a clear, empathetic communicator who enjoys a fast-paced setting and helping others, we'd love to have you on our team! No previous experience needed as we provide fully paid training starting on day one to set you up for success.

Key Responsibilities:

• Provide warm, professional, and empathetic assistance to callers in a high-volume environment.


• Gather, verify, and route caller information accurately to the appropriate clients.


• Enter caller details into our software quickly and with strong attention to detail.


• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Qualifications:

• Fluent in English and Spanish. As we assist both types of callers, candidates must be fully bilingual in spoken and written communication to deliver accurate translations and relay messages effectively.


• Friendly, polished, and articulate phone presentation.


• Excellent verbal and written English commutation (including proper grammar and spelling).


• Basic computer literacy in a Windows environment.


• Minimum typing speed of 35 WPM.


• Strong work ethic, reliable attendance, and a commitment to quality service.


• Flexibility to work one weekend day per week and assigned holidays.

Pay: The base pay for this position is $16/hour, with an opportunity to earn a premium rate of $18.50/hour through flawless attendance. To qualify for the $18.50/hour rate, team members must demonstrate consistent punctuality at shift start, timely return from all breaks, and complete adherence to scheduled shift hours.

Perks & Benefits:

• Employee Stock Ownership Plan (ESOP)


• Comprehensive Medical, Dental, and Vision coverage


• 401(k) with company matching


• Life Insurance


• Paid Time Off (PTO)

AnswerOneis an Equal Opportunity Employer.