Overnight Bilingual Support Specialist (Spanish/English)

AnswerOne; McAllen (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

ESOP

Health coverage

401(k) match

Paid vacation

Legal assistance

Job summary

AnswerOne is seeking an Overnight Bilingual Customer Support Specialist in McAllen, TX (In-Office). The full-time overnight position handles high-volume inbound calls, translating as needed and routing messages quickly.

Ideal candidates are fluent in English and Spanish, with strong written communication, a 35 WPM typing speed, and a reliable, punctual work ethic. Benefits include ESOP, health coverage, 401(k) with match, and paid time off.

Qualifications

• Fluent bilingual in English and Spanish with clear phone demeanor.
• Strong written communication skills (grammar and spelling).
• Typing speed of at least 35 WPM.
• Excellent punctuality, personal accountability, and work ethic.

Responsibilities

• Handle high-volume inbound calls and route critical messages quickly.
• Provide translation and message relay as needed.
• Complete training using call processing systems and tools.
• Note: No sales, telemarketing, or solicitations.

Skills

Bilingual English/Spanish

Typing 35 WPM

Written communication

Punctuality & reliability

Job description

AnswerOne is seeking an Overnight Bilingual Customer Support Specialist in McAllen, TX (In-Office). The full-time overnight position handles high-volume inbound calls, translating as needed and routing messages quickly.

Ideal candidates are fluent in English and Spanish, with strong written communication, a 35 WPM typing speed, and a reliable, punctual work ethic. Benefits include ESOP, health coverage, 401(k) with match, and paid time off.