Bilingual Call Center Agent

Answerone; McAllen (TX); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

ESOP

Health coverage

401(k) with company match

Paid Time Off

Legal assistance

Job summary

AnswerOne in McAllen, TX is seeking a Full-Time Bilingual Call Center Agent to handle high-volume inbound calls in English and Spanish. The role requires weekend and holiday shifts, with paid training provided from day one to ensure success.

You will collect and relay messages, enter data with high accuracy, and meet performance metrics while delivering empathetic customer service to medical offices, property management firms, and professional clients.

Qualifications

• Upbeat, clear, and professional phone demeanor.
• Strong written and verbal English skills.
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35 WPM.
• Dependable attendance and a strong dedication to quality work.
• Availability to work one weekend day per week and scheduled holidays.

Responsibilities

• Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data efficiently into our system with a high degree of precision.
• Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and QA standards.
• Assist a diverse clientele by taking calls in both English and Spanish, providing seamless translation and interpretation when necessary.

Skills

Bilingual English/Spanish

Typing 35 WPM

Windows proficiency

Strong communication

Punctual attendance

Job description

Full-Time Bilingual Call Center Agent
Company: AnswerOne l Location: McAllen,TX (In-Office)
Schedule: 40 hrs/week (10-hr shifts) l Requires working one weekend day (Saturday or Sunday) and holidays

At AnswerOne, we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms.

If you are an empathetic communicator who thrives in a positive, fast-paced environment, we want to hear from you! No prior experience is necessary! We offer complete, paid training from day one to ensure your success.

Day-to-day:

• Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data efficiently into our system with a high degree of precision.
• Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards.
• Assist a diverse clientele by taking calls in both English and Spanish, providing seamless translation and interpretation whenever necessary.

Requirements:

• Upbeat, clear, and professional phone demeanor.
• Strong written and verbal English skills (correct grammar and spelling required).
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35WPM.
• Dependable attendance and a strong dedication to quality work.
• Availability to work one weekend day per week and scheduled holidays.

Pay:The base pay for this position is $16/hour, with an opportunity to earn a premium rate of $18.50/hour through flawless attendance. To qualify for the $18.50/hour rate, team members must demonstrate consistent punctuality at shift start, timely return from all breaks, and complete adherence to scheduled shift hours.

Benefits:

• Employee Stock Ownership Plan (ESOP): Become an owner and share in company growth!
• Health Coverage: Medical, Dental, and Vision insurance options.
• Retirement and Security: 401(k) with employer match and free Life Insurance.
• Time Off and Support: Paid Time Off (PTO) and legal assistance programs.

AnswerOne is an Equal Opportunity Employer.