Bilingual Call Center Pro (English/Spanish) – Full-Time

AnswerOne; McAllen (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

ESOP

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Paid time off

Job summary

AnswerOne in McAllen, TX is hiring a Full-Time Bilingual Call Center Representative to handle high-volume calls in an in-office setting. The role requires English and Spanish fluency, strong communication, and reliable attendance.

Training starts day one and there is opportunity to earn a premium rate with flawless attendance. Responsibilities include greeting callers, verifying information, routing to clients, and entering data accurately.

Qualifications

• Fluent in English and Spanish; bilingual in spoken and written communication.
• Polished phone presentation and professional demeanor.
• Excellent verbal and written English communication.
• Basic Windows computer literacy.
• Minimum typing speed of 35 WPM.
• Strong work ethic, reliable attendance, quality service.
• Flexibility to work one weekend day per week and assigned holidays.

Responsibilities

• Provide warm, professional, empathetic assistance to callers in a high-volume environment.
• Gather, verify, and route caller information accurately to the appropriate clients.
• Enter caller details into our software quickly and with strong attention to detail.
• Consistently hit core performance goals, including schedule adherence, average handling times, and quality assurance standards.

Skills

Bilingual English-Spanish

Clear communication

Typing 35 WPM

Windows basics

Attention to detail

Weekend flexibility

Job description

AnswerOne in McAllen, TX is hiring a Full-Time Bilingual Call Center Representative to handle high-volume calls in an in-office setting. The role requires English and Spanish fluency, strong communication, and reliable attendance.

Training starts day one and there is opportunity to earn a premium rate with flawless attendance. Responsibilities include greeting callers, verifying information, routing to clients, and entering data accurately.