Overnight Bilingual Customer Support Specialist (McAllen)

AnswerOne; McAllen (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

ESOP

Health coverage

401(k) match

Paid vacation

Legal assistance

Job summary

AnswerOne is seeking an Overnight Bilingual Customer Support Specialist in McAllen, TX (In-Office). The full-time overnight position handles high-volume inbound calls, translating as needed and routing messages quickly.

Ideal candidates are fluent in English and Spanish, with strong written communication, a 35 WPM typing speed, and a reliable, punctual work ethic. Benefits include ESOP, health coverage, 401(k) with match, and paid time off.

Qualifications

• Fluent bilingual in English and Spanish with clear phone demeanor.
• Strong written communication skills (grammar and spelling).
• Typing speed of at least 35 WPM.
• Excellent punctuality, personal accountability, and work ethic.

Responsibilities

• Handle high-volume inbound calls and route critical messages quickly.
• Provide translation and message relay as needed.
• Complete training using call processing systems and tools.
• Note: No sales, telemarketing, or solicitations.

Skills

Bilingual English/Spanish

Typing 35 WPM

Written communication

Punctuality & reliability

Job description

Overnight Bilingual Customer Support Specialist
Location: McAllen, TX (In-Office)
Shift: Full-Time, Overnight l 40 hrs/week (Requires one weekend day and holidays)

About the Role:

At AnswerOne, you will deliver exceptional, multi-language support to a wide array of clients, including healthcare practices, residential communities, corporate agencies, and more! In this position, you will handle high-volume inbound calls, capturing and routing critical messages with speed and precision. We operate a strictly inbound call center so there are no sales, telemarketing, or solicitations involved. To ensure your long-term success, we provide complete, hands-on training using our state-of-the-art call processing systems and tools.

Bilingual Requirement:

Because we serve both English and Spanish speaking caller communities, candidates must demonstrate verbal and written communication in both languages, providing clear translation and message relay as needed.

What We Are Looking For:

We are seeking motivated, team-oriented professionals looking for a lasting career path. Ideal candidates bring:

• Fluent bilingual capabilities in English and Spanish with a clear, positive phone demeanor.
• Strong written communication skills (grammar and spelling accuracy).
• A typing speed of at least 35 WPM.
• Exceptional punctuality, personal accountability, and a strong work ethic.

Compensation Structure:

• Base Rate: $16/hr
• Attendance Premium: Earn an additional rate boost up to $18.50/hr base equivalent through our perfrect attendance program (covering shift punctuality, return-from-break timing, and full shift completion).

Comprehensive Benefits and Perks:

• Employee Stock Ownership Plan (ESOP): Become an owner and share in company growth!
• Health and Wellness: Complete Medical, Dental, and Vision coverage.
• Financial Security: Traditional 401(k) with company match, plus a complimentary life insurance policy.
• Time Off & Support: Paid Vacation and access to Legal Assistance resources.

AnswerOne is an Equal Opportunity Employer. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.