Part-Time Banking Customer Advocate

City National Bank of West Virginia; Cross Lanes (WV); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive compensation

Job summary

City National Bank is seeking a Customer Service Representative in Cross Lanes, WV. This on-site role involves assisting customers, processing transactions, and guiding them through online and mobile banking options.

The ideal candidate provides excellent communication, problem-solving, and a professional demeanor, with knowledge of banking software and a quick adaptation to a fast-paced environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Excellent communication

Problem-solving

Attention to detail

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Cash handling

Online banking systems

Job description

City National Bank is seeking a Customer Service Representative in Cross Lanes, WV. This on-site role involves assisting customers, processing transactions, and guiding them through online and mobile banking options.

The ideal candidate provides excellent communication, problem-solving, and a professional demeanor, with knowledge of banking software and a quick adaptation to a fast-paced environment.