Customer Service Specialist — Banking Growth & Benefits

City National Bank; West Virginia; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking passionate Customer Service Representatives to join our on-site team in West Virginia. You will be the first point of contact, delivering friendly, professional service and guiding customers through banking options.

This role emphasizes problem solving, accurate transactions, and help with online and mobile banking. We offer training, competitive compensation, and benefits in a supportive, inclusive environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process deposits, withdrawals, and transfers accurately and efficiently.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Communication

Problem-solving

Banking software

Adaptability

Professional demeanor

Rapport building

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software/systems

Job description

City National Bank is seeking passionate Customer Service Representatives to join our on-site team in West Virginia. You will be the first point of contact, delivering friendly, professional service and guiding customers through banking options.

This role emphasizes problem solving, accurate transactions, and help with online and mobile banking. We offer training, competitive compensation, and benefits in a supportive, inclusive environment.