Banking Customer Advocate (Part-Time, On-Site)

City National Bank; Kentucky; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Mason, WV is seeking a part-time Customer Service Representative to join our on-site team. You will be the first point of contact for customers, handle deposits and transfers, and promote banking products with a friendly, professional demeanor.

The ideal candidate has a high school diploma, strong communication and problem-solving skills, and the ability to work efficiently in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous customer service experience in banking or financial institution is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication

Problem solving

Attention to detail

Banking software

Fast-paced environment

Rapport building

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software systems

Job description

City National Bank in Mason, WV is seeking a part-time Customer Service Representative to join our on-site team. You will be the first point of contact for customers, handle deposits and transfers, and promote banking products with a friendly, professional demeanor.

The ideal candidate has a high school diploma, strong communication and problem-solving skills, and the ability to work efficiently in a fast-paced environment.