Banking Customer Care Champion

Bankatcity; Cross Lanes (WV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Paid parental leave

Medical, dental & vision coverage

Job summary

City National Bank in Cross Lanes, WV, is seeking a Customer Care Center Specialist to provide excellent customer service and resolve service-related issues. The ideal candidate will have 1-2 years of call center experience, preferably in a banking environment, strong attention to detail, and the ability to work in a fast-paced setting. This role offers competitive compensation, benefits including medical and dental coverage, and opportunities for career growth. Applicants must be available for flexible scheduling including some evenings and Saturdays.

Qualifications

• 1-2 years call center experience, preferably in a banking or financial services environment.
• Experience with Jack Henry products preferred.
• Strong attention to detail is crucial.

Responsibilities

• Provide excellent customer service, ensuring all customer needs are met.
• Answer in-bound customer phone calls and resolve service-related issues.
• Identify and act on referral opportunities for new products.

Skills

Call center experience

Customer service

Bilingual (English/Spanish)

Attention to detail

Education

Associates or Bachelor's degree

Tools

Jack Henry products

Job description

City National Bank in Cross Lanes, WV, is seeking a Customer Care Center Specialist to provide excellent customer service and resolve service-related issues. The ideal candidate will have 1-2 years of call center experience, preferably in a banking environment, strong attention to detail, and the ability to work in a fast-paced setting. This role offers competitive compensation, benefits including medical and dental coverage, and opportunities for career growth. Applicants must be available for flexible scheduling including some evenings and Saturdays.