Banking Customer Service Pro - Onsite & Growth Path

City National Bank; Cross Lanes (WV); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Cross Lanes, WV is seeking a Customer Service Representative to be the friendly face of our branch. You will handle inquiries, resolve issues, and serve as the first point of contact for customers in a fast-paced banking environment.

This on-site role emphasizes accurate transactions, guidance on self-service options, and building strong customer relationships while maintaining records in compliance with banking regulations.

Qualifications

• Provide exceptional customer service and resolve inquiries.
• First point of contact for customers in a professional manner.
• Identify customer needs to recommend banking products and services.
• Maintain accurate customer records in compliance with regulations.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication

Problem solving

Attention to detail

Computer skills

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in Cross Lanes, WV is seeking a Customer Service Representative to be the friendly face of our branch. You will handle inquiries, resolve issues, and serve as the first point of contact for customers in a fast-paced banking environment.

This on-site role emphasizes accurate transactions, guidance on self-service options, and building strong customer relationships while maintaining records in compliance with banking regulations.