Part-Time Banking Customer Service Specialist

City National Bank of West Virginia; Bath (WV); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank of West Virginia is seeking a Customer Service Representative to join our on-site team in Berkeley Springs, WV. You will be the first contact for customers, handling inquiries, deposits, withdrawals, and transfers while promoting our banking products and services.

We value accurate record-keeping, regulatory compliance, and teamwork. A high school diploma is required; college degree is preferred; prior banking customer service is a plus.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank of West Virginia is seeking a Customer Service Representative to join our on-site team in Berkeley Springs, WV. You will be the first contact for customers, handling inquiries, deposits, withdrawals, and transfers while promoting our banking products and services.

We value accurate record-keeping, regulatory compliance, and teamwork. A high school diploma is required; college degree is preferred; prior banking customer service is a plus.