Part-Time Atrium Concierge — Welcoming Patients & Team

Vance Thompson Vision; Alexandria (MN); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401k with company contributions

Education Allowance

Wellness Program

Job summary

Vance Thompson Vision in Minnesota is seeking a Part-Time First Impressions – Atrium Concierge to warmly greet patients, register them promptly, and support front-desk operations in the atrium with a friendly, professional demeanor.

You will communicate with internal departments, verify insurance information, collect payments for drops or procedures, help keep the atrium clean and inviting, and contribute to a positive patient experience by actively listening and resolving concerns.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.

Responsibilities

• Greeting and registering patients in a prompt, pleasant, and helpful manner.
• Communicating with internal departments regarding patient needs.
• Handling difficult or escalated patient concerns and providing positive solutions.
• Participating in the patient-informed consent process.
• Ensuring the atrium area is clean and visually appealing to patients, and that food items are fully stocked and available at all times.
• Collecting and entering patient’s insurance information into the database.
• Verifying patient insurance information and demographics.
• Collecting payments for drops, surgeries and/or account balances.
• Exceeding our patient’s expectations through active listening, effective communication, and empathy.

Skills

Customer service

Communication

Teamwork

Positive attitude

Education

High school diploma

Job description

Vance Thompson Vision in Minnesota is seeking a Part-Time First Impressions – Atrium Concierge to warmly greet patients, register them promptly, and support front-desk operations in the atrium with a friendly, professional demeanor.

You will communicate with internal departments, verify insurance information, collect payments for drops or procedures, help keep the atrium clean and inviting, and contribute to a positive patient experience by actively listening and resolving concerns.