Part-Time Alterations Customer Experience Specialist

David's Bridal, Inc.; Oklahoma City (OK); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive 

Team Bonus

Get Paid Early!

Referral Incentive Program

Dream Maker Discount

Vision Care

401K Program

Identity Theft Protection Discounts

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to support the Alterations department and ensure a superior customer experience. You will welcome customers in person, manage appointments, answer phones, press garments, and coordinate pickups, reporting to the Store Manager.

Ideal candidates have a high school diploma, 1–2 years in retail, and familiarity with POS systems. Prior sewing experience is helpful.

Qualifications

• High school diploma or equivalent is required.
• Experience in apparel retail and POS systems is preferred.
• Prior sewing experience is helpful for alterations discussions.

Responsibilities

• Welcome all customers with genuine enthusiasm and adapt style to fit customers' needs.
• Use systems to manage customer flow and deliver five-star experiences.
• Promote alterations services and personalized options.
• Maintain store standards and assist with appointments and pickups.
• Respond to customer concerns with confidence and escalate when needed.
• Support inventory and cash wrap activities with accuracy.

Skills

Customer service

Phone skills

Communication

Problem solving

POS systems

Education

High school diploma or equivalent degree

1-2 years prior retail experience in an apparel or specialty store environment

Prior sewing experience is helpful

Prior experience with computerized POS (Point of Sale) system

Tools

POS software/Point of Sale system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to support the Alterations department and ensure a superior customer experience. You will welcome customers in person, manage appointments, answer phones, press garments, and coordinate pickups, reporting to the Store Manager.

Ideal candidates have a high school diploma, 1–2 years in retail, and familiarity with POS systems. Prior sewing experience is helpful.