Part-Time Advanced Device Repair Technician

Best Buy; Tucker (GA); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Tucker, GA is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers' devices in-store and over the phone. You will listen to needs and collaborate with other Geek Squad Agents to provide clear solutions.

You will perform repairs, track progress, and document requests, with emphasis on timely follow-ups and meeting or exceeding expectations. A flexible schedule including evenings and weekends is required.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnostics & repair

Consumer electronics

Flexible schedule

Prioritization

Job description

Best Buy in Tucker, GA is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers' devices in-store and over the phone. You will listen to needs and collaborate with other Geek Squad Agents to provide clear solutions.

You will perform repairs, track progress, and document requests, with emphasis on timely follow-ups and meeting or exceeding expectations. A flexible schedule including evenings and weekends is required.