Part-Time Access Services Rep II: Patient Registration & Billing

Baylor Scott & White Health; Austin (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 to register patients, verify insurance, and collect balances. The role involves cross-training across areas, with a focus on accurate data collection and revenue cycle support.

The position requires empathy, strong communication, and the ability to manage multiple priorities in a busy healthcare environment. Weekend night shifts are part of the schedule, with opportunities to mentor peers.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Proven listening, interpersonal and communication skills, plus professional telephone etiquette.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services; collects patient liability per policies for existing or bad debt accounts.
• Establishes patient liability and advises deposit requirements per policy; negotiates payment arrangements when necessary.
• May perform cashiering duties following policies; could take a large portion of responsibilities.
• Assists patients to nursing units with directions, escorts, or mobility assistance; escalates issues to management when needed.
• Adheres to compliance for order validation, cash policy, government payor, and patient safety requirements.
• Conducts formal, documented training and serves as a resource to others.
• Accepts new responsibilities identified by leadership; performs revenue cycle duties at multiple areas/locations.

Skills

Listening

Interpersonal skills

Communication skills

Telephone etiquette

Empathy

Customer service

Multitasking

Data entry

Typing

Microsoft Office

Education

H.S. Diploma/GED Equivalent

Job description

Baylor Scott & White Health is seeking an Access Services Representative 2 to register patients, verify insurance, and collect balances. The role involves cross-training across areas, with a focus on accurate data collection and revenue cycle support.

The position requires empathy, strong communication, and the ability to manage multiple priorities in a busy healthcare environment. Weekend night shifts are part of the schedule, with opportunities to mentor peers.