Parking Operations Lead – Growth & Hospitality (Cleveland)

Propark Mobility; Cleveland (OH); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Career growth opportunities

Free parking

Competitive salary commensurate with经验

Generous time off

Diversity, inclusion and belonging

Propark Think training program

Comprehensive benefits package

Employee assistance program

Job summary

Propark Mobility in Cleveland, Ohio is hiring an Account Manager to oversee shuttle fleet operations, self-parking, and valet services while leading the local team. The role emphasizes client relations, scheduling, payroll, and maintaining revenue integrity within a hospitality-focused parking environment.

The ideal candidate has prior parking or hospitality management experience and is prepared to manage a dynamic team, ensure service excellence, and drive growth.

Qualifications

• Experience in parking industry with hospitality focus is a plus.
• Progressive management experience with front-line team oversight.
• Scheduling and payroll experience is a plus.
• Bachelor’s degree in business is helpful but not required.

Responsibilities

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure revenue control integrity.
• Ensure compliance with company policies and client requirements.
• Respond to operational issues as needed, including after hours.
• Maintain professional and ethical standards for the organization and client.

Skills

Parking industry experience

Hospitality focus

Progressive management

Scheduling and payroll

Strong communication

Education

Bachelor’s degree in business (helpful)

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

ADP payroll

Job description

Propark Mobility in Cleveland, Ohio is hiring an Account Manager to oversee shuttle fleet operations, self-parking, and valet services while leading the local team. The role emphasizes client relations, scheduling, payroll, and maintaining revenue integrity within a hospitality-focused parking environment.

The ideal candidate has prior parking or hospitality management experience and is prepared to manage a dynamic team, ensure service excellence, and drive growth.