Parking Operations Manager

Propark Mobility; Cleveland (OH); Presencial; USD 55.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career growth opportunities

Free parking

Competitive salary commensurate with经验

Generous time off

Diversity, inclusion and belonging

Propark Think training program

Comprehensive benefits package

Employee assistance program

Descripción de la vacante

Propark Mobility in Cleveland, Ohio is hiring an Account Manager to oversee shuttle fleet operations, self-parking, and valet services while leading the local team. The role emphasizes client relations, scheduling, payroll, and maintaining revenue integrity within a hospitality-focused parking environment.

The ideal candidate has prior parking or hospitality management experience and is prepared to manage a dynamic team, ensure service excellence, and drive growth.

Formación

• Experience in parking industry with hospitality focus is a plus.
• Progressive management experience with front-line team oversight.
• Scheduling and payroll experience is a plus.
• Bachelor’s degree in business is helpful but not required.

Responsabilidades

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure revenue control integrity.
• Ensure compliance with company policies and client requirements.
• Respond to operational issues as needed, including after hours.
• Maintain professional and ethical standards for the organization and client.

Conocimientos

Parking industry experience

Hospitality focus

Progressive management

Scheduling and payroll

Strong communication

Educación

Bachelor’s degree in business (helpful)

Herramientas

Microsoft Office (Word, Excel, PowerPoint, Outlook)

ADP payroll

Descripción del empleo

Park your career here, with Propark Mobility! Account Manager Salary Range: $55,000-$60,000 Annually, Commensurate with Experience, plus Incentive Bonus Potential up to 15% of salary Work Modality: In Office/ Field Schedule: Full-time, Monday - Friday Location: Cleveland, Ohio Applications will be accepted until job is closed. Ideal Experience

• This position is responsible for all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing your location team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset.
• Progressive management experience with front-line team oversight
• Established experience with scheduling and payroll is a plus
• Bachelor’s degree with a concentration in business is helpful but not required.

Skills And Abilities We Are Searching For

• You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
• You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you achieve extraordinary results.
• Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP

What We Offer: Compensation and Benefits

• Fantastic opportunities for career growth - we always look to promote from within first!
• Free Parking!!*
• Competitive salary that is commensurate with experience, plus incentive bonus potential.
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
• Priority driven culture that is supportive, engaging, empowering and celebratory.
• A company that values diversity, inclusion, and belonging.
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
• Learning opportunities through our internal training program - Propark Think
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7

Who We Are
We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.
Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!
As Account Manager, You Will

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and procedures, as well as those of our client.
• Respond to operational issues when needed (at times, after normal business hours).
• Maintain the highest professional and ethical standards for both our organization and our client.

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.