Senior Parking Operations Lead (Free Parking)

Propark Mobility; Cleveland (OH); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Career growth

Free Parking

Competitive salary

Generous time off

Benefits package

Employee assistance program

Job summary

Propark Mobility in Cleveland, OH is seeking a Senior Account Manager to drive client satisfaction and revenue growth at on-site locations. You will oversee operations, budgets, and service quality while building strong relationships with clients and internal teams.

The ideal candidate has 2+ years of hospitality or parking management experience, exceptional communication, and leadership abilities. We offer a competitive salary, generous benefits, and opportunities for advancement within a

Qualifications

• Operational and financial acumen required.
• Exceptional leadership and team management skills.
• Strong written and verbal communication.
• 2+ years management experience in hospitality or parking.
• Bachelor’s degree in business preferred.

Responsibilities

• Assist and train managers in handling customer complaints and day-to-day operational issues.
• Oversee the customer service program at assigned locations to ensure customer and client satisfaction.
• Organize and maintain equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc.
• Prepare annual budget to ensure revenues, staffing and operating expenses are planned for the fiscal year.
• Act as primary point of contact with client and maintain high relationship satisfaction.
• Perform other tasks as developed and assigned by company management.

Skills

Operational acumen

Team leadership

Communication

Hospitality management

Self-sufficient

People skills

Management experience

Parking experience

Microsoft Office

ADP

Education

Bachelor’s degree in business (preferred)

Tools

Word

Excel

PowerPoint

Outlook

Job description

Propark Mobility in Cleveland, OH is seeking a Senior Account Manager to drive client satisfaction and revenue growth at on-site locations. You will oversee operations, budgets, and service quality while building strong relationships with clients and internal teams.

The ideal candidate has 2+ years of hospitality or parking management experience, exceptional communication, and leadership abilities. We offer a competitive salary, generous benefits, and opportunities for advancement within a