Senior Parking Operations Manager

Propark Mobility; Cleveland (OH); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Career growth

Free Parking

Competitive salary

Generous time off

Benefits package

Employee assistance program

Job summary

Propark Mobility in Cleveland, OH is seeking a Senior Account Manager to drive client satisfaction and revenue growth at on-site locations. You will oversee operations, budgets, and service quality while building strong relationships with clients and internal teams.

The ideal candidate has 2+ years of hospitality or parking management experience, exceptional communication, and leadership abilities. We offer a competitive salary, generous benefits, and opportunities for advancement within a

Qualifications

• Operational and financial acumen required.
• Exceptional leadership and team management skills.
• Strong written and verbal communication.
• 2+ years management experience in hospitality or parking.
• Bachelor’s degree in business preferred.

Responsibilities

• Assist and train managers in handling customer complaints and day-to-day operational issues.
• Oversee the customer service program at assigned locations to ensure customer and client satisfaction.
• Organize and maintain equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc.
• Prepare annual budget to ensure revenues, staffing and operating expenses are planned for the fiscal year.
• Act as primary point of contact with client and maintain high relationship satisfaction.
• Perform other tasks as developed and assigned by company management.

Skills

Operational acumen

Team leadership

Communication

Hospitality management

Self-sufficient

People skills

Management experience

Parking experience

Microsoft Office

ADP

Education

Bachelor’s degree in business (preferred)

Tools

Word

Excel

PowerPoint

Outlook

Job description

Senior Account Manager

Park your career here, with Propark Mobility!

Salary Range: $75,000 - $90,000 Commensurate with Experience, plus Incentive Bonus Potential

Work Modality: On‑Site

Location: Cleveland, OH

Experience Needed

• You have operational and financial acumen
• Your team leadership skills are exceptional
• You have impeccable conversational and written communication skills.
• You are a motivated individual willing to take on new challenges, with management experience in the Hospitality industry, preferrably including parking experience.
• You are self‑sufficient, resourceful, and decisive.
• You have an exceptional way with people, and you bring extraordinary results.
• Minimum of 2 years of progressive management and operational experience in hospitality, parking or a related industry.
• Bachelor’s degree with a concentration in business is preferred.

Skills And Abilities Needed

• Ability to maintain flexible in schedule to meet operational needs.
• Excellent organizational, problem solving, and time management skills.
• Excellent interpersonal skills with client focus, and an ability to work with all staff levels.
• Excellent written and verbal communication skills.
• Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP

What We Offer: Compensation and Benefits

• Fantastic opportunities for career growth - we always look to promote from within first!
• Free Parking!!*
• Competitive salary that is commensurate with experience, plus incentive bonus potential.
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
• Priority driven culture that is supportive, engaging, empowering and celebratory.
• A company that values diversity, inclusion, and belonging.
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
• Learning opportunities through our internal training program - Propark Think
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
• Free parking while working at your assigned Propark location(s).

Who We Are

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to o ur simple driving goal: create the perfect parking moment for every guest.

Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!

As Senior Account Manager, You Will

• Assist and train managers in handling customer complaints and day‑to‑day operational issues.
• Oversee the customer service program at assigned locations to ensure customer and client satisfaction.
• Organize and maintain all equipment and uniform needs, including shuttle buses, signs, key boxes, tickets, cones, jackets, etc.
• Prepare annual budget to ensure that a proper plan for the generation of revenues, allocation of staff and operating expenses are established for the fiscal year.
• Act as primary point of contact with client and maintain highest level of relationship satisfaction
• Perform other tasks as developed and assigned by company management.

Equal Opportunity Employer

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

Please go to the Propark corporate careers portal to view our Notice of E‑Verify Participation - Propark Mobility participates in E‑Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E‑Verify program. Notice of E‑Verify Participation