Parking Experience Specialist

SP+; Avoca (Luzerne County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

SP+, a Metropolis company, seeks a customer service associate for our Wilkes-Barre/Scranton area. You will assist customers paying at automated revenue devices and help maintain smooth parking operations.

You must have a high school diploma, comfort with technology, and strong communication skills. The role requires a professional appearance, on-site work, and flexible scheduling including weekends.

Qualifications

• High School Diploma or equivalent.
• Experience with automated parking access control hardware and software or a high aptitude for technology.
• Ability to read, write and interpret English.
• Willingness to work flexible shifts including weekends.

Responsibilities

• Assist customers with payments to automated revenue control equipment.
• Help customers with parking services and manage traffic flow.
• Improve client and customer satisfaction through programs.
• Assist in day-to-day operations at the location.
• Monitor parkers in pay-in lanes and provide directions.
• Resolve customer complaints with supervisor support.

Skills

Customer service

Cash handling

Communication

Friendly demeanor

Education

High School Diploma

Tools

Payment systems

Credit card machine

Revenue control equipment

Job description

SP+, a Metropolis company, seeks a customer service associate for our Wilkes-Barre/Scranton area. You will assist customers paying at automated revenue devices and help maintain smooth parking operations.

You must have a high school diploma, comfort with technology, and strong communication skills. The role requires a professional appearance, on-site work, and flexible scheduling including weekends.