Park Operations Team Lead – Guest Experience

Sky Zone; Mountlake Terrace (WA); Presencial; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

401k with company match

Descripción de la vacante

Sky Zone in Mountlake Terrace, WA is seeking a Team Lead to guide daily operations on-site. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, acting as Manager on Duty when leaders are away, and ensuring guest satisfaction with Sky Zone’s WOW service standards.

The role emphasizes leadership, guest engagement, and safe, smooth park operations, with opportunities to develop into higher leadership levels.

Formación

• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Experience supervising or leading teams.
• Comfort with POS systems and Microsoft Office/Teams.

Responsabilidades

• Act as Manager on Duty (MOD) when GM/OM are not present.
• Lead in Sales, guest interactions, and promote park offerings.
• Oversee daily operations across all park areas to ensure guest satisfaction.
• Coach team members to maximize conversions and service standards.
• Manage events and parties when needed.

Conocimientos

Leadership

Operations

Guest experience

Sales

Team coaching

Communication

Herramientas

POS systems

Microsoft Office

Teams

Descripción del empleo

Sky Zone in Mountlake Terrace, WA is seeking a Team Lead to guide daily operations on-site. You will rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, acting as Manager on Duty when leaders are away, and ensuring guest satisfaction with Sky Zone’s WOW service standards.

The role emphasizes leadership, guest engagement, and safe, smooth park operations, with opportunities to develop into higher leadership levels.