Park Operations Lead - On-Site Guest Experience

Sky Zone; Edina (MN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company matching

Job summary

Sky Zone is hiring a Team Lead for our Edina, MN location. This full-time, onsite role sits in Operations and reports to the General Manager. You will oversee daily park activities, lead a variety of teams, and ensure exceptional guest experiences across Sales, Parties, Café, and Facilities.

As a hands-on leader, you’ll jump in where needed, coach staff, and assume MOD duties when leaders are away, keeping the park running smoothly and safely.

Qualifications

• Minimum 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail or entertainment industries preferred.
• Basic proficiency with POS systems and Microsoft Office.
• Able to move around the park and lift a minimum of 20 pounds; high-energy environment.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present; ensure operational excellence, safety compliance, and team accountability.
• Coach team members across departments and provide on-floor leadership.
• Rotate through Programs, Café, Front Desk, Events to maintain flow and guest experiences.
• Drive membership and program sales by engaging guests and promoting park offerings.
• Oversee events, parties, and scheduling; upsell opportunities.
• Enforce safety policies and incident reporting; ensure opening/closing procedures are followed.
• Maintain cleanliness and operational readiness of the park during shifts.
• Lead Sales & Service Lead to improve front desk performance and conversions.
• Lead Parties & Events Lead to deliver memorable birthday and group experiences.
• Lead F&B & Facilities Lead to manage inventory and upkeep across the park.

Skills

Leadership

Operations

Guest-facing

Communication

Team management

Technology proficiency

Tools

POS systems

Microsoft Office

Teams

Job description

Sky Zone is hiring a Team Lead for our Edina, MN location. This full-time, onsite role sits in Operations and reports to the General Manager. You will oversee daily park activities, lead a variety of teams, and ensure exceptional guest experiences across Sales, Parties, Café, and Facilities.

As a hands-on leader, you’ll jump in where needed, coach staff, and assume MOD duties when leaders are away, keeping the park running smoothly and safely.