Park Operations & Guest Experience Supervisor

Kids Empire; Palatine (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Voluntary Dental and Vision

Voluntary Supplemental Accident and  |

Employee Assistance Program (EAP)

Voluntary Life Insurance

Free Group Basic Life and AD&D  Insur

Pet Insurance

Recreational Discounts

401(k) matching

Job summary

Kids Empire is seeking a Park Assistant Manager to oversee daily park operations, supervise staff, ensure safety, and deliver an engaging guest experience. You will handle guest inquiries, resolve complaints, and coordinate front desk and snack operations to keep the park running smoothly.

Prospective candidates should demonstrate leadership, strong communication, and the ability to manage schedules in a fast-paced environment while upholding safety policies and delivering high-quality service

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service, and conflict resolution.
• Leadership and organizational skills.
• Read and write in English.
• Ability to make effective decisions in a fast-paced environment.

Responsibilities

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and requests needed approval from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips, and ice cream.
• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures. tables, chairs, playground structure.
• Schedule and coordinate family events and assist events operate efficiently.
• Other duties as assigned.

Skills

Customer service

Leadership

Communication skills

Conflict resolution

Organizational skills

English literacy

Ability to work with children

iPad operation

Education

High school diploma or equivalent

Tools

iPad

Job description

Kids Empire is seeking a Park Assistant Manager to oversee daily park operations, supervise staff, ensure safety, and deliver an engaging guest experience. You will handle guest inquiries, resolve complaints, and coordinate front desk and snack operations to keep the park running smoothly.

Prospective candidates should demonstrate leadership, strong communication, and the ability to manage schedules in a fast-paced environment while upholding safety policies and delivering high-quality service