Park Operations & Guest Experience Manager

Kids Empire; Kalamazoo (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Voluntary Dental and Vision

401(k)

Recreational Discounts

Employee Assistance Program (EAP)

Job summary

Kids Empire in Kalamazoo, Michigan is seeking a Park Manager to oversee park employee performance and ensure guest satisfaction. The ideal candidate will manage daily operations, handle complaints, and maintain safety standards while providing an excellent experience for families and children.

The role requires strong leadership, communication skills, and the ability to work in a dynamic environment. Benefits include health insurance, voluntary dental and vision, and a 401(k).

Qualifications

• Able to work with children.
• Work weekends and holidays.
• Read and write in English.
• Detail-oriented with accurate documentation.

Responsibilities

• Supervise park employees and ensure guest satisfaction.
• Create weekly schedules and conduct performance evaluations.
• Manage birthday party bookings and setups.
• Monitor safety and sanitize park structures.
• Operate front cash counter and handle transactions.

Skills

Strong communication skills

Customer service skills

Conflict resolution skills

Leadership skills

Organizational skills

Time management skills

Education

High school diploma or equivalent

Tools

iPad

Job description

Kids Empire in Kalamazoo, Michigan is seeking a Park Manager to oversee park employee performance and ensure guest satisfaction. The ideal candidate will manage daily operations, handle complaints, and maintain safety standards while providing an excellent experience for families and children.

The role requires strong leadership, communication skills, and the ability to work in a dynamic environment. Benefits include health insurance, voluntary dental and vision, and a 401(k).