Park Operations & Guest Experience Manager

Kids Empire; Euless (TX); Vor Ort; USD 40.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401(k) Matching

Performance-based Bonus

Zusammenfassung

Kids Empire is seeking a Park Manager to supervise staff, ensure guest satisfaction, and resolve inquiries in a family-friendly park. You will oversee scheduling, attendance audits, and hiring, while ensuring safety and a positive guest experience during events and daily operations.

You will interact with families, manage check-in, POS transactions, and coordinate with vendors. The role requires leadership, strong communication, and the ability to work weekends in a dynamic environment.

Qualifikationen

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Strong communication skills, customer service skills, and conflict resolution skills
• Leadership skills and strong conflict resolution skills
• Work independently
• Read and write in the English.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong organizational and time management skills with the ability to handle multiple tasks and priorities.
• Detail-oriented and able to maintain accuracy in documentation and record-keeping.

Aufgaben

• Attend to guests promptly, greet them, and make them feel comfortable.
• Create weekly schedules and audit attendance and time clocks.
• Hire qualified employees for park positions.
• Manage birthday party bookings and setups with customer satisfaction in mind.
• Coordinate vendor supplies and third-party requests.
• Monitor safety and enforce park rules and guidelines.
• Operate front cash counter and POS transactions accurately.
• Open/close park using keys or codes, and manage daily operations.

Kenntnisse

Communication

Customer service

Leadership

Conflict resolution

Ausbildung

High school diploma or equivalent qualification

Jobbeschreibung

Kids Empire is seeking a Park Manager to supervise staff, ensure guest satisfaction, and resolve inquiries in a family-friendly park. You will oversee scheduling, attendance audits, and hiring, while ensuring safety and a positive guest experience during events and daily operations.

You will interact with families, manage check-in, POS transactions, and coordinate with vendors. The role requires leadership, strong communication, and the ability to work weekends in a dynamic environment.