Park Operations & Guest Experience Lead

Kids Empire; Pensacola (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

EAP

Dental and Vision (Voluntary)

Pet Insurance

Recreational Discounts

Job summary

Kids Empire is seeking a Park Manager to lead operations, supervise staff, and deliver exceptional guest experiences. You will oversee scheduling, performance reviews, safety, and daily park activities while ensuring a welcoming environment for families and children.

The role requires hands-on leadership, strong communication, and the ability to work weekends and holidays in a dynamic, fast-paced setting. Join our growing team and drive park success across locations.

Qualifications

• Minimum 1 year of management experience.
• Bilingual in Spanish preferred.

Responsibilities

• Greet guests and ensure a welcoming park ambiance.
• Meet production goals and supervise daily activities.
• Create weekly schedules and audit attendance/time records.
• Hire qualified park staff and manage terminations where needed.
• Conduct performance evaluations and park assessments.
• Train team members on core duties and safety procedures.
• Open/close park and manage check-in and liability waivers.
• Handle cash, POS transactions, and maintain accurate records.

Skills

Management experience

Bilingual Spanish

Leadership

Customer service

Conflict resolution

Strong communication

Time management

Read and write English

Education

High school diploma or equivalent

Tools

iPad

Job description

Kids Empire is seeking a Park Manager to lead operations, supervise staff, and deliver exceptional guest experiences. You will oversee scheduling, performance reviews, safety, and daily park activities while ensuring a welcoming environment for families and children.

The role requires hands-on leadership, strong communication, and the ability to work weekends and holidays in a dynamic, fast-paced setting. Join our growing team and drive park success across locations.