Park Operations & Guest Experience Lead

Kids Empire US LLC; Garland (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Performance-based bonus

EAP

Job summary

Kids Empire US LLC is seeking a Park Manager to supervise park staff, ensure guest satisfaction, and maintain a safe, engaging environment for families. You will oversee scheduling, attendance audits, hiring, and performance evaluations while coordinating with vendors and corporate teams.

This role requires strong communication, leadership, and the ability to work in a fast-paced setting with children. Excellent guest service and conflict-resolution skills are essential, as is comfort working

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Leadership and conflict resolution abilities.
• Able to work independently and as part of a team.
• Fluent reading/writing in English.

Responsibilities

• Greet guests and ensure a welcoming, safe environment.
• Create weekly schedules and audit attendance/timekeeping.
• Hire and supervise park staff.
• Manage birthday party bookings and vendor relations.
• Oversee cash handling, POS transactions, and inventory.
• Ensure park policies are followed and resolve guest concerns.
• Train team members and conduct performance evaluations.

Skills

Customer service

Conflict resolution

Leadership

Time management

Communication

Multitasking

Education

High School Diploma

Tools

iPad

Job description

Kids Empire US LLC is seeking a Park Manager to supervise park staff, ensure guest satisfaction, and maintain a safe, engaging environment for families. You will oversee scheduling, attendance audits, hiring, and performance evaluations while coordinating with vendors and corporate teams.

This role requires strong communication, leadership, and the ability to work in a fast-paced setting with children. Excellent guest service and conflict-resolution skills are essential, as is comfort working