Park Operations & Guest Experience Leader

Kids Empire; North Olmsted (OH); On-site; USD 42,000 - 75,000; Full time

Benefits offered by this job

Performance-based bonus

Health Insurance

Voluntary Dental and Vision

Voluntary Supplemental Accident and Hs

Voluntary Life Insurance

Free Group Basic Life and AD&D

Pet Insurance

Recreational Discounts

401(k) Matching

Job summary

Kids Empire is seeking a hands-on Park Manager to lead a passionate team and deliver memorable guest experiences. You will supervise daily operations, manage staff schedules, and ensure safety and quality across the park environment.

Responsibilities include hiring, coaching, scheduling, event coordination, vendor management, and day-to-day park operations. This role requires strong communication, conflict resolution, and the ability to thrive in a fast-paced family setting.

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Strong communication skills, customer service skills, and conflict resolution skills
• Leadership skills and strong conflict resolution skills

Responsibilities

• Greet guests promptly and make them feel welcome in the park ambiance.
• Supervise staff and ensure production goals are met.
• Create weekly schedules and audit attendance and time clocks.
• Hire qualified employees for park positions.
• Conduct performance evaluations and park assessments.
• Train team members on key duties and safety procedures.
• Open and close the park using keys or codes.
• Oversee check-in, liability waivers, and guest data collection.
• Manage front counter and cash handling with POS accuracy.
• Coordinate birthday party bookings and events to ensure guest satisfaction.
• Liaise with vendors and corporate teams; manage inventory and supplies.
• Monitor safety, enforce attendance rules, and maintain clean facilities.
• Schedule and coordinate family events and park operations.

Skills

Leadership

Communication skills

Customer service

Conflict resolution

Time management

Detail-oriented

Team leadership

Education

High school diploma or equivalent

Tools

iPad

Job description

Kids Empire is seeking a hands-on Park Manager to lead a passionate team and deliver memorable guest experiences. You will supervise daily operations, manage staff schedules, and ensure safety and quality across the park environment.

Responsibilities include hiring, coaching, scheduling, event coordination, vendor management, and day-to-day park operations. This role requires strong communication, conflict resolution, and the ability to thrive in a fast-paced family setting.