Park Operations & Guest Experience Lead

Kids Empire; Midvale (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision (voluntary)

Voluntary Life Insurance

401(k)

Employee Assistance Program (EAP)

Pet Insurance

Job summary

Kids Empire Park in Midvale is seeking a Park Assistant Manager to oversee daily park operations, supervise staff, and uphold safe, welcoming guest experiences.

You will manage check-in, handle guest questions, coordinate events, and ensure smooth front-desk and concession functions while maintaining high service standards. This role requires leadership, organization, and quick decision-making in a busy environment.

Qualifications

• High school diploma or equivalent required.
• Weekend and holiday availability is required.
• Able to work with children.
• Operate an iPad.
• Strong communication, customer service and conflict resolution skills.
• Demonstrated leadership ability and organizational skills.
• Make effective decisions in a fast-paced environment.
• Prioritize guest satisfaction and continuous service improvement.
• Commitment to safety and emergency preparedness.
• Work independently.
• Fluent in English reading and writing.

Responsibilities

• Greet and assist guests, ensuring a welcoming park ambiance.
• Supervise employees to meet production and service goals.
• Assist Park Manager with training, development, and audits.
• Foster a positive, collaborative park culture.
• Review schedules and obtain Park Manager approvals.
• Open/close park using keys or codes.
• Report guest/employee issues to Park Manager.
• Handle check-in, liability waivers, and guest data on iPad.
• Process billing transactions accurately at the front desk.
• Manage snack inventory and vendor replenishment.
• Walk floor to enforce safety rules and park policies.
• Maintain restrooms and sanitize park structures.
• Schedule and coordinate family events.

Skills

Guest interaction

Leadership

Customer service

Conflict resolution

Communication

Staff supervision

Decision making

Safety awareness

Independent work

English writing

Education

High school diploma or equivalent

Tools

iPad

Job description

Kids Empire Park in Midvale is seeking a Park Assistant Manager to oversee daily park operations, supervise staff, and uphold safe, welcoming guest experiences.

You will manage check-in, handle guest questions, coordinate events, and ensure smooth front-desk and concession functions while maintaining high service standards. This role requires leadership, organization, and quick decision-making in a busy environment.