Park Operations Lead - Family Experience

Kids Empire US LLC; Fenton (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Bonus based on KPIs

EAP

Dental and Vision (Voluntary)

Life Insurance

Job summary

Kids Empire US LLC is seeking a Park Manager to lead a fast-paced team, supervise daily park operations, and ensure a safe, fun guest experience for families and children. The role emphasizes staffing, scheduling, guest relations, and event coordination.

The manager will hire and train staff, audit time and attendance, handle customer concerns, and coordinate with vendors while maintaining strong communication with corporate teams. A hands-on leader is essential.

Qualifications

• High school diploma or equivalent.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Strong communication and customer service skills; conflict resolution.
• Leadership skills and ability to resolve conflicts.
• Work independently and in a fast-paced environment.
• Read and write in English; manage multiple tasks.

Responsibilities

• Greet guests and ensure they feel comfortable in the park ambiance.
• Create weekly staff schedules and audit attendance and timeclocks.
• Hire qualified employees for park positions and train them.
• Manage birthday party bookings and events, ensuring customer satisfaction.
• Handle guest inquiries and resolve issues promptly and professionally.
• Oversee cash handling and POS transactions with accuracy.
• Ensure park safety and cleanliness; monitor for hazards.
• Coordinate with vendors and suppliers; communicate with corporate teams.
• Conduct staff performance evaluations and provide feedback.

Skills

Leadership

Communication

Conflict resolution

Customer service

Time management

Organization

Detail-oriented

Work independently

Read and write English

Team collaboration

Education

High school diploma

Tools

iPad

Job description

Kids Empire US LLC is seeking a Park Manager to lead a fast-paced team, supervise daily park operations, and ensure a safe, fun guest experience for families and children. The role emphasizes staffing, scheduling, guest relations, and event coordination.

The manager will hire and train staff, audit time and attendance, handle customer concerns, and coordinate with vendors while maintaining strong communication with corporate teams. A hands-on leader is essential.