Park Experience & Operations Leader

Kids Empire US LLC; Escondido (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Voluntary Dental and Vision

Voluntary Supplemental Accident and Hs

Employee Assistance Program (EAP)

Voluntary Life Insurance

Free Group Basic Life and AD&D

Pet Insurance

Recreational Discounts

Job summary

Kids Empire US LLC is seeking a Park Manager to lead daily park operations, supervise staff, and deliver exceptional guest experiences for families and children in a fast-paced environment.

You will oversee open/close procedures, manage guest interactions, coordinate birthday parties, and work with vendors to ensure safety and high standards across all park activities. This is a hands-on leadership role in a family-friendly setting.

Qualifications

• High school diploma or equivalent is required.
• Ability to work weekends and holidays.
• Able to work with children.
• Strong communication and customer service skills.
• Leadership and conflict resolution abilities.
• Independent and collaborative in a fast-paced environment.
• Read and write in English.

Responsibilities

• Greet guests promptly and ensure they feel welcome in the park ambiance.
• Meet production and guest-satisfaction goals.
• Create and audit weekly schedules.
• Hire qualified park staff as needed.
• Handle documentation for terminations, resignations, and absences.
• Conduct evaluations and park assessments for staff and operations.
• Train team members on key duties.
• Open/close park with appropriate security.
• Manage check-in and liability waivers, guest data collection, and sign-ins.
• Operate the front desk cash register and process payments.
• Verify POS billing accuracy and manage daily cash flow.
• Maintain snack and beverage stock and layout.
• Coordinate birthday party bookings and setup to ensure guest satisfaction.
• Liaise with vendors, suppliers, and corporate teams.
• Monitor inventory, snacks, and vendor orders.
• Maintain safety and enforce park policies; address hazards.
• Oversee events and ensure efficient operation.
• Perform other duties as assigned.

Skills

Leadership

Communication

Customer service

Conflict resolution

Time management

Team collaboration

Read and write in English

Education

High school diploma or equivalent qualification

Tools

iPad

POS system

Job description

Kids Empire US LLC is seeking a Park Manager to lead daily park operations, supervise staff, and deliver exceptional guest experiences for families and children in a fast-paced environment.

You will oversee open/close procedures, manage guest interactions, coordinate birthday parties, and work with vendors to ensure safety and high standards across all park activities. This is a hands-on leadership role in a family-friendly setting.