Paratransit Scheduling & Customer Support Specialist

Transit Technologies; Arizona; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, Vision insurance

401K plan

Paid time off

Job summary

Transit Technologies is seeking a Customer Service Representative for its paratransit services. The role involves accepting trip reservations, collecting necessary data, and guiding passengers on accessing transportation services.

You will use paratransit software to verify eligibility, schedule trips, and maintain accurate passenger records. This onsite position requires a high school diploma, the ability to work in a fast-paced team, and a commitment to excellent customer service.

Qualifications

• High school diploma or equivalent required.
• Able to work in a fast-paced environment.
• Experience delivering quality customer service preferred.

Responsibilities

• Answer passenger calls and collect trip information.
• Provide system information to current and prospective passengers.
• Enter passenger data and schedule trips.
• Maintain up-to-date passenger records in the database.
• Communicate with scheduling, dispatch, or operations staff.

Skills

Customer service

Communication

Multitasking

Dependability

Education

High School diploma or equivalent

Tools

Paratransit software

Job description

Transit Technologies is seeking a Customer Service Representative for its paratransit services. The role involves accepting trip reservations, collecting necessary data, and guiding passengers on accessing transportation services.

You will use paratransit software to verify eligibility, schedule trips, and maintain accurate passenger records. This onsite position requires a high school diploma, the ability to work in a fast-paced team, and a commitment to excellent customer service.