Paratransit Operations & Scheduling

Ratp; Greensboro (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Ratp in Greensboro, NC is seeking an Operations Control Center Supervisor to develop, adjust, and maintain efficient transit schedules. You will support service planning, dispatch, road supervision, and scheduling to optimize routes and ensure excellent customer service.

The role requires 3+ years in transit operations or scheduling, familiarity with scheduling software, and strong knowledge of vehicle operations and DOT/FTA compliance.

Qualifications

• 3+ years of transit operations or scheduling experience.
• Familiarity with scheduling software (e.g., Trapeze, G-Sched, Optibus, GMV).
• Proficient with Microsoft Office Suite (Word, Excel).
• CDL license preferred or ability to obtain and maintain.
• Strong knowledge of vehicle operations, DOT/FTA compliance, and public transit systems.

Responsibilities

• Prepare, adjust, and optimize routes and operator schedules using scheduling software (Ecoland, Trapeze, Optibus).
• Analyze ridership and runtime data to support scheduling efficiency.
• Conduct field observations and on-time performance analysis.
• Prepare operator manifests and coordinate operator sign-up processes.
• Develop service plans for special and charter services.
• Respond to and resolve customer complaints; serve as liaison between clients, operators, and the organization.
• Participate in public and community transit initiatives on and off duty.
• Maintain scheduling data, perform run-cuts, and assist with report preparation.
• Train and support staff on scheduling systems and software tools.
• Collaborate with IT and other departments to improve processes and workflow efficiency.

Skills

Transit operations

Scheduling experience

Data analysis

Team coordination

Education

High school diploma / GED

Tools

Ecoland

Trapeze

Optibus

GMV

G-Sched

Microsoft Office

Job description

• At least 2 years of experience (Junior level)
• High school diploma, A levels, GED, GCSE
• Operations Control Center Supervisor

Mission

The Paratransit Operations & Scheduling position plays acritical role within our operations team. This individual is responsible fordeveloping, adjusting, and maintaining efficient transit schedules. The role supports service planning, dispatch,road supervision, and scheduling to optimize routes and ensure excellentcustomer service delivery.

Profile

Essential Functions / Responsibilities include the following; other dutiesmay be assigned as necessary:

Prepare, adjust, and optimizeroutes and operator schedules using scheduling software (Ecoland, Trapeze,Optibus).

Analyze ridership and runtime datato support scheduling efficiency.

Conduct field observations andon-time performance analysis.

Prepare operator manifests andcoordinate operator sign-up processes.

Develop service plans for specialand charter services.

Customer Service & Community Involvement

Respond to and resolve customercomplaints; serve as liaison between clients, operators, and the organization.

Participate in public and communitytransit initiatives on and off duty.

Administrative & Technical Duties

Maintain scheduling data, performrun-cuts, and assist with report preparation.

Train and support staff onscheduling systems and software tools.

Collaborate with IT and otherdepartments to improve processes and workflow efficiency.

Preferred Education and Experience:

3+ years of transit operations or scheduling experience

Familiarity with scheduling software (e.g., Trapeze, G-Sched,Optibus, GMV)

Proficient with Microsoft Office Suite (Word, Excel)

CDL license preferred or ability to obtain and maintain

Strong knowledge of vehicle operations, DOT/FTA compliance,and public transit systems