Paratransit Reservations Specialist | Call Center

MV Transportation; Jacksonville (FL); On-site; USD 20,664,000 - 24,797,000; Full time

Job summary

MV Transportation is seeking a Reservationist in Jacksonville, FL to accept trip reservations by phone in a call-center setting. You will collect trip data, schedule trips, and provide information to passengers while maintaining accurate records and ensuring safety.

Training is available for Paratransit scheduling tools. Responsibilities include handling multiple tasks, following up with passengers, and coordinating with operations, dispatch, and vehicle staff to ensure timely service.

Qualifications

• High School diploma or equivalent.
• Reliable transportation.
• Able to work in a fast-paced environment.
• Experience with paratransit scheduling using Trapeze PASS is preferred, but not required (will train).
• Possess excellent decision-making skills.
• Excellent attendance record.
• Excellent verbal and written communication skills.
• Call center experience is preferred, but not required.
• Computer experience (Outlook, Word, PDF documents, data entry, Teams) is required.

Responsibilities

• Answer passenger calls and collect required trip information for the requested time window.
• Provide system information for current, new, and potential passengers.
• Complete data entry of passenger files and specific trip requests, negotiating times if needed.
• Provide follow-up updates to passengers as scheduled.
• Inform scheduling and dispatch of passenger cancellations promptly.
• Maintain up-to-date passenger records in the database.
• Maintain a safe work area and focus on safety.
• Keep accurate records and filing systems.
• Communicate with operations staff about scheduling or passenger issues; handle multiple tasks accurately.
• Deliver excellent phone customer service.
• Maintain professional demeanor and appearance.
• Be reliable in attendance.
• Be a team player and assist staff, management, and peers.
• Be flexible in schedule availability.

Skills

Verbal communication

Written communication

Call center experience

Data entry

Trapeze PASS knowledge

Education

High School diploma or equivalent

Tools

Outlook

Word

PDF documents

Teams

Job description

MV Transportation is seeking a Reservationist in Jacksonville, FL to accept trip reservations by phone in a call-center setting. You will collect trip data, schedule trips, and provide information to passengers while maintaining accurate records and ensuring safety.

Training is available for Paratransit scheduling tools. Responsibilities include handling multiple tasks, following up with passengers, and coordinating with operations, dispatch, and vehicle staff to ensure timely service.