Transit Operations Administrator — Real-Time Support

Via; Mobile (AL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Full-time benefits

Job summary

Via seeks an Administrative Specialist to be the central hub for transit technology, drivers, and riders across Fixed Route, Paratransit, and Microtransit. You’ll deliver high-quality customer assistance, manage dispatch and scheduling, process eligibility applications, and maintain accurate records.

Ideal candidates thrive in fast-paced environments, are tech-savvy, empathetic communicators, and calm under pressure. Join a team dedicated to reliable public mobility and excellent service.

Qualifications

• Ability to provide high-quality customer service in a fast-paced environment.
• Strong written and verbal communication across channels.
• Comfort with new software and adapting to changes.

Responsibilities

• Serve as the main point of contact for walk-ins and calls, assist with route planning and issuing IDs.
• Oversee sign-in/out, audit manifests, reconcile fares, and log daily data in core systems.
• Process Paratransit eligibility applications and maintain rider profiles.
• Create manifests for Paratransit and Microtransit, monitor live service and updates.

Skills

Customer service

Communication

Tech savvy

Calm under pressure

Adaptability

Team player

Problem solving

Ownership

Tools

CRM software

Job description

Via seeks an Administrative Specialist to be the central hub for transit technology, drivers, and riders across Fixed Route, Paratransit, and Microtransit. You’ll deliver high-quality customer assistance, manage dispatch and scheduling, process eligibility applications, and maintain accurate records.

Ideal candidates thrive in fast-paced environments, are tech-savvy, empathetic communicators, and calm under pressure. Join a team dedicated to reliable public mobility and excellent service.