Operations Manager

MV Transportation; Stockton (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

MV Transportation in Stockton, CA is seeking an Operations Manager to lead paratransit services, ensuring on-time performance, driver availability, strong call center operations, and proactive customer relations. You will mentor staff, uphold safety and training programs, and maintain client satisfaction through regular audits and metrics reviews.

The role requires 1–3 years of management in a similar setting, scheduling and personnel management skills, excellent written and verbal

Qualifications

• 1–3 years of management experience in a paratransit environment.
• Scheduling and personnel management/training experience preferred.
• Ability to work independently with strong communication skills.
• Knowledge of contractual obligations is essential.
• Familiarity with tracking activity using company policies.
• Trapeze experience is a plus.
• Experience managing fast-paced operations.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Manage customer relations through direct contact and outreach.
• Identify, select, train, and mentor location staff.
• Communicate with location staff and support teams frequently.
• Oversee safety and training programs to ensure compliance.
• Maintain safety culture within the division.
• Maintain client contact to meet or exceed expectations.
• Assist with periodic departmental audits.
• Review key operational metrics daily, weekly, and monthly.
• Implement and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Skills

Management experience

Scheduling

Personnel management and training

Independent work

Written and verbal skills

Contractual obligations

Company policy knowledge

Trapeze experience

Fast-paced environment

Job description

Operations Manager

Job Locations: US-CA-Stockton

ID: 2026-12321

Position Type: Regular Full-Time

Overview

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Responsibilities

• Effectively manage on‑time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contribute to maintaining the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly, and monthly review of key operational metrics.
• Implement, promote, and adhere to company policies and procedures.
• Participate in location labor and employee relations activities.

Qualifications

Talent Requirements

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
• Trapeze experience preferred.
• Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.