Paratransit Operations Manager | Lead Dispatch & Safety

MV Transportation; Chicago (IL); On-site; USD 88,000 - 104,000; Full time

Benefits offered by this job

PPO Medical

Medical HSA

Prescription

Dental

Vision

Telemedicine

FSA

HSA

Life

AD&D

Group Accident

Critical Illness

Hospital Indemnity

LTD

STD

EAP

Job summary

MV Transportation is seeking an Operations Manager in Chicago, IL to lead the day-to-day operations of a transportation contract, ensuring on-time performance, staff management, and policy compliance. The role oversees call center functions, customer relations, and safety programs while coordinating with support teams.

The ideal candidate has strong organizational skills, experience with scheduling and dispatch, and proficient use of Trapeze.

Qualifications

• Minimum of five years of recent experience managing paratransit operations or a similar position (manager overseeing day-to-day operations of demand-response passenger transportation; scheduling, routing, and dispatch or call center functions; development and implementation of operation policies and procedures; knowledge of regulatory requirements to assure compliance with federal, state, and local laws for operating demand-response transportation services (e.g., FTA, DOT, ADA, drug and alcohol, DOJ Title VI, and state DOT regulations)).
• Experience overseeing schedulers, dispatchers, and drivers;
• Excellent organization and planning skills;
• Excellent customer service skills;
• Ability to handle multiple tasks accurately and effectively;
• Proficiency in Trapeze;
• Must be able to work independently and have strong written and verbal skills;
• Knowledge of the contractual obligations is a must to perform this job correctly;
• Knowledge of company policy assures that the field operator is using consistent measures to assess a driver's activity.

Responsibilities

• Effectively manage on-time performance and driver availability.
• Effectively manage all call center functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Skills

Schedulers oversight

Dispatchers oversight

Drivers oversight

Organization

Planning

Customer service

Independent work

Written & verbal skills

Contractual obligations

Tools

Trapeze

Job description

MV Transportation is seeking an Operations Manager in Chicago, IL to lead the day-to-day operations of a transportation contract, ensuring on-time performance, staff management, and policy compliance. The role oversees call center functions, customer relations, and safety programs while coordinating with support teams.

The ideal candidate has strong organizational skills, experience with scheduling and dispatch, and proficient use of Trapeze.