Paint Retail Specialist — Customer Care & Delivery

The Sherwin-Williams Company; Gardendale (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company seeks a Customer Service Specialist to support wholesale and retail customers. The role emphasizes identifying customer needs, answering questions about paint products, and presenting suitable solutions.

You will resolve concerns promptly to maximize client satisfaction while maintaining product quality and store presentation. The position requires strong customer service skills, ability to lift up to 50 lbs, and willingness to work evenings and weekends, with a

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to retrieve material from shelves and lift up to 50 lbs frequently (70 lbs occasionally).
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Spanish language

Education

High school diploma

Job description

The Sherwin-Williams Company seeks a Customer Service Specialist to support wholesale and retail customers. The role emphasizes identifying customer needs, answering questions about paint products, and presenting suitable solutions.

You will resolve concerns promptly to maximize client satisfaction while maintaining product quality and store presentation. The position requires strong customer service skills, ability to lift up to 50 lbs, and willingness to work evenings and weekends, with a