Paint Retail Customer Service Specialist

Sherwin-Williams Co.; Medford (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to help customers find the right paint and supplies, answer questions, and resolve concerns promptly. You will stay informed on product features and contribute to meeting store sales goals.

The role requires lifting up to 50 lbs, working evenings and weekends, and providing exceptional service while maintaining high store standards. Experience in paint and tinting is a plus.

Qualifications

• Must be 18+ years old and legally eligible to work in the United States.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal Sherwin-Williams employees must have a 'meets expectations' rating.
• Must have completed HR Cloud eLearning courses for current position.

Responsibilities

• Deliver high levels of customer satisfaction through excellent sales service.
• Assist customers in person and by phone by determining needs and presenting products.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Achieve sales goals monthly, quarterly, and yearly.
• Maintain store displays and stock; assist in deliveries as needed.

Skills

Customer service

Spanish language ability

Retail sales

Cash handling

Physical stamina

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Cash register / POS system

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist to help customers find the right paint and supplies, answer questions, and resolve concerns promptly. You will stay informed on product features and contribute to meeting store sales goals.

The role requires lifting up to 50 lbs, working evenings and weekends, and providing exceptional service while maintaining high store standards. Experience in paint and tinting is a plus.