Paint & Retail Customer Service Specialist

The Sherwin-Williams Company; Hadley (MA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist in Hadley, MA to help customers with product questions, services, and sales in a retail setting. The role includes assisting with purchases, maintaining shelves, and supporting delivery activities.

The position emphasizes delivering excellent customer service, meeting sales goals, and staying informed about Sherwin-Williams products and promotions. It requires flexibility to work varied hours and strong interpersonal skills.

Qualifications

• Minimum: 18+ years and legally authorized to work in the United States
• Experience in customer service, retail, or delivery is preferred
• Ability to read, write, and communicate effectively, including in Spanish is a plus

Responsibilities

• Ensure high levels of customer satisfaction through sales service
• Assist customers in person and over the phone by determining needs and presenting products
• Process sales transactions accurately per store policies
• Maintain accurate work order files and inventory
• Stock shelves and set up displays; assist in deliveries as needed
• Remain knowledgeable on products and discuss options with customers
• Adhere to safety and cash handling procedures

Skills

Customer service

Cash handling

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist in Hadley, MA to help customers with product questions, services, and sales in a retail setting. The role includes assisting with purchases, maintaining shelves, and supporting delivery activities.

The position emphasizes delivering excellent customer service, meeting sales goals, and staying informed about Sherwin-Williams products and promotions. It requires flexibility to work varied hours and strong interpersonal skills.