Paint & Home Improvement Customer Service Pro

The Sherwin-Williams Company; San Angelo (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for our retail stores. You will work closely with customers to determine needs, recommend solutions, and process sales while upholding store standards.

Responsibilities include resolving customer concerns, maintaining product knowledge, stocking shelves, and supporting deliveries as needed. The role emphasizes teamwork, sales targets, and a commitment to service quality.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• Able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal to Sherwin-Williams: meets expectations rating.
• Completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies.
• Follow and achieve sales goals monthly, quarterly, and yearly.
• Maintain precise work orders/files and shelf presentation.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays; assist deliveries as needed.
• Remain knowledgeable on products offered and discuss options.

Skills

Customer service

Sales

Bilingual Spanish

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for our retail stores. You will work closely with customers to determine needs, recommend solutions, and process sales while upholding store standards.

Responsibilities include resolving customer concerns, maintaining product knowledge, stocking shelves, and supporting deliveries as needed. The role emphasizes teamwork, sales targets, and a commitment to service quality.